Shipping & Returns

Returns: 

LODGE YOUR RETURN - CLICK HERE

DOWNLOAD RETURN FORM - CLICK HERE
Remember to include this in your parcel to speed up processing time. 

We understand what it's like to shop online, that's why we offer a FULL 90 DAYS returns policy.

Our goal is to make it as easy as possible for you. Let's face it, you've likely got enough on your plate right now, either being heavily pregnant or adjusting to life with a newborn. We don't want you stressing about making contact within the first few days of receiving your order, or trekking down to the local post office with a new baby just to get your order sent back on time!

We allow returns & exchanges on all non-sale items. So take your time, try them on and if you do need to return an item, simply lodge your return using the link above and send it back to us with your return form included with your order.

RETURNS PROCESS

  • All customers are responsible for their own return & exchange shipping costs.
  • Recently USPS suspended shipping to New Zealand (due to covid), we suggest you go to your local post office to arrange return shipping to us.
  • Once you lodge your return online an email will be sent with further return instructions.
  • When sending your item/s back, please ensure your return form is filled out and included in your parcel. (If it's not included, your return processing time will be delayed.)
  • Please ensure you follow the return instructions, or your order will automatically be processed as a store credit.
  • Please ensure items are in their original packaging, unwashed and unworn, tags attached and no marks or damage to the items. If your return contains a bra please make sure you send back the bra extender otherwise you will be charged for this item.
  • No need to attach a receipt, we've got all the details we need online. Yay for technology!

PLEASE NOTE:

  • All orders are shipped from our New Zealand warehouse.
  • WE URGE YOU TO TRY ON ALL OF YOUR¬†ITEMS BEFORE WASHING AS EACH ITEM CAN FIT DIFFERENTLY. Once item(s) have been washed and tags removed, we can no longer accept them back as they are no longer in new condition.¬†
  • We do not provide refunds or exchanges on charitable collaborations or¬†clearance¬†items. We also do not provide refunds or exchanges on our accessories; including socks and midi briefs, baby bodysuits or baby swaddles.¬†
  • Any items purchased during a¬†sale¬†or a¬†promotion¬†are eligible for an exchange, however store credit will be issued for any items that are returned for a refund.¬†
  • If you‚Äôre returning an item because it doesn‚Äôt fit, and are unsure of what size you should order, please use our¬†size guide¬†for¬†help or email us your measurements and we¬†can recommend the best size.¬†
  • We will¬†refund the full price of your item/order excluding the cost of your original shipping.¬†If you are returning your item as a result of our error (or you received an incorrect or defective item) we will pay the return shipping costs.
  • When returning an item for a refund and the original order is now under the threshold for free shipping, the shipping fee will be deducted from the refund amount.
  • Gift Sets are non-returnable.¬†
  • If you have taken advantage of our 2 for¬†$110 Leggings¬†promotion, and need to return your item(s) you are more than welcome to exchange for another¬†pair of leggings¬†within the collection or return for a store credit. If you break the promo of the two¬†leggings or shorts¬†and keep one, the leggings you keep will be charged at full price and you will be issued store credit for the difference.
  • If you have taken advantage of our Buy 1 Get 1 FREE Casual Hoodie promotion please be aware this falls under our promotion T&C's: "Any items purchased during a sale or a promotion are eligible for an exchange where there are still sizes left in that style, however store credit will be issued for any items that are returned for a refund."

  • If you have taken advantage of our FREE¬†Swaddle¬†promotion please be aware this falls under our promotion T&C's: "Any items purchased during a sale or a promotion are eligible for an exchange, however store credit will be issued for any items that are returned for a refund." The Free¬†Swaddle¬†item is not eligible for an exchange.
  • For hygiene reasons, swimwear returns must be in an unworn, undamaged condition with all labels & product swing tags attached. All swimwear must be tried on over underwear, without removing the protective adhesive strip. In the interests of hygiene, returns may not be accepted where it is obvious the item/s have been worn.

  • If you have purchased one of our mystery bags please note that all items are final sale and not eligible for returns or exchanges.¬†
  • If you have taken advantage of our FREE¬†Classic Leggings promotion¬†please be aware this falls under our promotion T&C's: "Any items purchased during a sale or a promotion are eligible for an exchange, however store credit will be issued for any items that are returned for a refund." The Free¬†Leggings¬†are not eligible for an exchange.

    Our main focus here at Cadenshae is to ensure you're happy with your clothing. We will do anything we can to make your life easier. Got a question? Just email us at returns@cadenshae.co.nz and we will do our best to help you!

    We value your opinion! So if you feel like sharing the reason for your return, please do! We’d love to hear it! Prefer to keep it close to your chest? No worries, no explanation necessary.

    Return Mailing Address:

    Cadenshae
    35 Pokapu Road
    Ruakaka 0171
    NORTHLAND
    NEW ZEALAND

    Shipping:

    We ship WORLDWIDE. Please expect delays in transit during Covid-19. 

    You can find your country and shipping rates below. The website you can order from is noted in brackets (.com or .ca etc) and can be selected by using the drop-down at the top right-hand side of the page. When you place an order, an extra charge will be added to the total purchase price for shipping.

    We also offer shipping protection at checkout. If purchased the shipping protection will guarantee delivery in the event your parcel is damaged, stolen or lost during transit. 

    Our current shipping charges are:

    USA (.com)
    $10 Standard Shipping NZPOST (10-20 business days)

    $20 DHL Express (2-6 business days)

    *Please note DHL is unable to deliver to PO, APO or FPO please email Cadenshae for information.

    FREE Standard Shipping on orders over $120. (Unfortunately from March 7th 2022 we are no longer offering express shipping)

    RETURN SHIPPING COSTS WILL NEED TO BE COVERED BY THE CUSTOMER.

    Rest of world (.com) 

    $10 NZPOST(10-40 business days)

    RETURN SHIPPING COSTS WILL NEED TO BE COVERED BY THE CUSTOMER.

    Canada (.ca)

    $10 Worldwide (NZPost 15-40 business days).

    FREE SHIPPING ON ORDERS OVER $200, FREE RETURNS ON ALL ORDERS.

    United Kingdom (.co.uk)
    £7.95 NZPOST (10-35 business days)
    FREE SHIPPING ON ORDERS OVER £100.

    New Zealand (co.nz)
    $6 NZPOST (Courier post overnight service)
    FREE SHIPPING ON ORDERS OVER $100, FREE RETURNS ON ALL ORDERS.

    Australia (com.au) 
    $10  NZPOST (EPARCEL SERVICE) 
    $20 DHL Express (1-4 business days)
    FREE SHIPPING ON ORDERS OVER $150, FREE RETURNS ON ALL ORDERS.

    EPARCEL TRACKING TIMES:

    NSW, QLD, ACT:
     2-4 business days
    VIC, WA:
     3-12 business days
    SA, TAS:
     4-8 business days
    NT:
     5-9 business days 


    **These charges are for shipping costs only and do not cover import liabilities that may be applied by the government of the destination country. Cadenshae does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Cadenshae accept any orders back due to a rejection of custom's charges. Orders cannot be returned to sender. For further information, we recommend you contact your local customs office.**

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